When booking an appointment online you will be required to enter your card details and confirm that you have read through our cancellation policy, accepting that if you cancel with lees than 24 hours you will be charged a cancellation fee of 50% of the service.
All cancellations or reschedules require a 24 hour notice or they will be subject to charges.
Appointments canceled or rescheduled with less than 24 hours notice will result in a 50% cancellation fee of the total cost of your service.
Appointments that are missed that neglected to give notice (No show, No call) will result in charge of the full price of the scheduled service.
UNHAPPY WITH YOUR RESULTS?
We understand that not all services go as expected and if we haven't met your expectations we are more than happy to talk with you.
We need to know as soon as possible if you aren't happy with your results so we can resolve your issue as soon as possible.
It is our salon policy to be informed before 2 weeks after your appointment if your not happy, if it is any longer we are restricted with the amount of help we can offer you.
If your completely unhappy and would like a refund we just need a chance to sit down with you, see your hair and discuss the issues you have, we can then assess if there is further help we can offer you or if a refund is needed.
If it has been over 4 weeks since your hair service we are unable to help you but can offer you some options of what we can do to resolve the issue at a reduced cost to you.